Shipping Pollicy:
All shipments are made
through local postal services. The services include paid Express Shipping or
qualified free Standard Shipping. Freight charges are stated within the
Shipping Page and may change without notice. Orders placed after 1:00PM AEST
will be dispatched on the following business day. If there is a problem with
your order and we cannot fill it within this time frame, Okamana Australia will
contact you using the contact details that were provided in the ordering
process. Please ensure that all details provided are up to date and current.
All delivery times stated on this site are estimated times only, and may vary. Okamana
Australia will not be held liable for any late deliveries or any losses,
damages, expenses, charges, or costs that may arise from the late delivery. On
delivery, all orders require a signature before release of order. If you would
like your parcel to be delivered without a signature, leave a special message
in the ordering process. In this instance, Okamana Australia will not be held
responsible for any theft, loss or damage that may occur once delivery has been
made by the shipping provider and all responsibility from the point of delivery
will be passed on to you. Once the order has been released, you are responsible
to check the order and inform Okamana Australia of any damages or faults within
2 working days. Orders will be delivered to the shipping address that is stated
in the Order Process. Please check that this information is correct, as Okamana
Australia will take no responsibility for delivery to an incorrect address
and/or any losses that may occur as a result.
Authority to Leave:
If you are not home at time of delivery and wish to have your item left in a
safe spot, you must select the ‘Authority to Leave’ option. In the event that
you are not home and items are returned to depot, Okamana Australia reserves
the right to on-charge additional freight costs incurred for the re-delivery of
goods. Selecting this option ensures that you are aware of this.
Terms and Conditions:
- An additional re-delivery fee will be charged to the customer if no “Authority to Leave” is provided.
- If you place an order on a non-business day (e.g., weekend or public holiday), the order will be shipped during the next working day.