Returns Policy:
Please choose carefully. We do not normally issue refunds if you simply change
your mind or make a wrong selection. You can choose between a refund or
exchange where goods are faulty and cannot be repaired, wrongly described,
different from a picture shown to you or don’t do what they are supposed to do.
If you have selected the wrong colour online and wish to return or exchange it, you need to notify Okamana Australia within 24 hours of receiving your parcel. They can be exchanged or refunded on the condition that the product is unopened. The buyer will be responsible for the return postage. This policy is enforced to ensure product safety.
Please retain your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period.
It is the customer’s responsibility to retrieve any items that Okamana Australia deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. Okamana Australia will not pay to return items in unacceptable condition. Okamana Australia takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.
Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once Okamana Australia receives your returned item and deems it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.
All clearance items are non-refundable, non-returnable or cannot be redeemed for credit purposes.
Any public customer purchasing professional products, although we do not recommend using trade products without technical knowledge, please be aware that you are purchasing at your own risk. Results may vary to what is desired. Okamana Australia will not be held responsible and no refunds or credits will be given.
Due to hygiene reasons, we do not accept
returns or exchanges on shaving razors, nail items (e.g., nail cutters, cuticle
nippers, nail files, etc), tweezers and pet grooming items.